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Return Policy

U.S. Return & Exchange Policy:
Scroll down for international return instructions.
Your return or exchange must meet the following criteria:

      • The item(s) must be in brand new, unused condition, with all tags attached and the original packaging included. Apparel must be in unwashed and unworn condition.
      • There can be no pet hair, glitter, stains, odors, or other product damage.
      • Returns and exchanges must be initiated within 90 days of the purchase date.
      • Products must be received at CushCloud facility within 30 days of return authorization.  
      • If you received your LIMS items as a gift, we gladly accept Gift Exchanges with valid proof of purchase from info@cushcloud.com
  • Please note that all sales are final on ALL Items. Returns on these items are not accepted.
  • Qualified exchanges will be processed free of charge, except for original shipping costs.
  • Returns for refund to the original payment method will incur a small return shipping charge.
  • Shipping costs associated with the original order are non-refundable and all returns and exchanges are less any shipping cost paid on the original order.
  • We must receive the return product in our hands before a refund is processed.

 

International Returns & Exchanges:
Please contact us directly to receive detailed international return instructions and a return authorization number.
Product Issue:
If you believe there is an issue with your product, contact our Customer Service team for assistance. Please include your order number, a description of the problem, and a picture of the issue to help us better assist you.
Still Need Help?
Reach out to our awesome Customer Service team for support!
Call or Text:  (888) 646-2736